Title: Instant Turnaround: Getting People Excited About Coming to Work and Working Hard Author: Harry Paul and Ross Reck, PHD Stars: ****
Focus on the People and the numbers take care of themselves. That’s the moral of this story. According to the authors, “Management is all about tapping in to the discretionary effort of employees… Studies show that employees regulate the amount of effort they’ll put toward their jobs based, largely, on how they are treated.” So, treat them right and positive results will follow.
The authors use a cast of characters to show how a team with dismal morale and performance can be turned around using their “Destination Work” formula. The idea is to make work a destination – a place where people enjoy work so much they proudly display “Thank God It’s Monday” (TGIM) buttons. It is no surprise that one of the authors also co-authored Fish, the popular book about the Seattle Fish company. The formula is similar.
It’s a quick and enjoyable read which reinforces time-honored truisms that are regularly ignored. Hopefully the authors will win some converts with this one.